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Spotify users cancel memberships over ICE recruitment ads

The streaming platform has found itself in hot water again, with long-time members announcing they will be terminating their memberships after hearing recruitment ads for the controversial US agency ICE.

Swedish streaming giant Spotify has landed itself in a series of controversies over the last year or so, but the most recent development may just be the last straw for many.

The latest round of drama has seen social media users announce that they will be boycotting Spotify after being served recruitment ads for ICE while streaming music and podcasts on the platform.

ICE is the acronym for the United States Immigration and Customs Enforcement – the seriously divisive government agency carrying out mass detention and deportation of immigrants in the US, under President Trump’s orders.

The ads played on Spotify claim that the US is being overrun by ā€˜dangerous illegals’ before calling upon American citizens to start working for ICE. ā€˜Fulfil your mission to protect America,’ the ad says. ā€˜Join at Join.Ice.Gov.’

When asked to comment, a spokesperson for Spotify seemed keen to writhe out of any sort of accountability, stating that the ads are compliant with the company’s US advertising policy. They also noted that the ads are ā€˜part of a broad campaign the US government is running across television, streaming and online channels’.

This isn’t the first time Spotify has angered its users to the point of some cutting ties with the platform. Customers have been hitting cancel on their memberships due to continuous price increases, the platform’s promotion of AI artists, and in an act of solidarity musicians who have said Spotify has been terrible for their careers.

Why is Spotify running ICE ads so controversial?

ICE is a federal law enforcement agency under the supervision of the United States Department of Homeland Security.Ā Its stated mission is to conduct criminal investigations, enforce immigration laws, preserve national security, and protect public safety.

However, as Thred’s own Alexa Grayson explains, many Americans don’t view – or experience – ICE this way… especially not in the last year. Since Trump re-entered office and issued an executive order that allowed ICE to arrest undocumented immigrants (regardless of whether or they have a criminal history or not), millions of people across the US have taken to the streets to protest against the crackdown.

As well as standing in solidarity with US immigrants, protestors have condemned agents’ increasingly aggressive tactics and methods of intimidation. Journalists, artists, and everyday citizens have continued to criticise ICE, with many stating that the agency’s agenda relies too heavily on racial profiling – a method the US Supreme Court permits as grounds for immigration stops.

Outrage at ICE’s approach has been compounded by multiple reports of abuse and mistreatment of detainees sent to ICE facilities, with some reports involving pregnant women and children. Data published by US Senator Jon Ossoff’s office has shown ā€˜at least 510 instances’ of physical and sexual abuse, though the figure could be much higher.

A growing list of musicians from around the world have spoken out against ICE, including high-profile artists like Shakira, Bad Bunny, Becky G, Tyler the Creator, Kehlani, Renee Rapp, and Green Day. It remains to be seen how they will react to Spotify’s running ICE recruitment ads, as other sinister developments involving the company have seeĀ  artists go as far as pulling their music from the platform entirely.

Spotify’s PR year from hell

Online, former Spotify members have labelled ICE recruitment ads as the ā€˜the nail in the coffin,’ referencing numerous instances of unethical and politically-charged behaviour surrounding the streaming service as of late.

At the start of 2025, Spotify was criticised for hosting a brunch for Donald Trump’s inauguration and donating $150,000 to the official ceremony. In response, Spotify said ā€˜the donation aims to continue to expand our presence in Washington D.C. while furthering the goals of our platform and our creators. It is in line with the work we do in capitals around the world to advance our policy issues, regardless of who is in power.’

In June, Spotify’s Chief Executive Daniel Ek also announced that he’d led a funding round of nearly $700 million through his personal investment firm, Prima Materia, into the European defense firm Helsinig. The firm is an AI military weaponry tech company which specializes in creating AI software integrated into fighter aircraft such as its HX-2 AI Strike Drone. The news caused artists big and small to pull their music from the platform.

July saw Spotify land in hot water again for allowing an AI-generated band called Velvet Sundown to rack up millions of streams while having the ā€˜verified artist’ badge displayed on its profile.

The realisation that Velvet Sundown was really an AI-generated artist triggered widespread debate about creative authenticity. Key players in the music industry have campaigned for streaming sites to be legally obliged to tag music created by AI-generated acts, in order to allow consumers to make informed decisions about what they are listening to.

Spotify seems to be having a PR year from hell, however, many would argue that this is a mess of its own making. It’s still too early to say whether promoting ripping families apart through mass deportation will cause a mass exodus from the platform, but it may very well make alternatives like Apple Music and YouTube Music more attractive to many listeners.

As a long-time Spotify user, adjusting to Apple Music may be a real challenge. But I’ve already activated a free trial, and I have to say, the guilt-free listening and higher-quality sound is quite literally music to my ears.

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