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A recent survey on office habits found that Gen Z employees spend on average eight hours a week providing unofficial tech support. The ‘Digital Natives’ are said to be becoming increasingly frustrated at having to pick up the slack.
Technology struggles are a universal problem in offices across the globe, but the responsibility of troubleshooting them falls heavily on one particular demographic – if new data is to be believed.
A study conducted by work analytics firm OSlash has suggested that one-in-four Gen Z workers feel they cannot get work done, due to being reluctantly designated as the default ‘tech support’ person.
This conclusion was drawn from a survey of over 1,000 US employees, who completed a survey probing into the specifics of tech competency in the workplace and how it manifests on a day-to-day basis.
Despite the common consensus that multi-generational workforces are hugely beneficial in the modern business world, this survey points to a growing sense of frustration among the young cohort known as Digital Natives.
The data shows that Gen Z employees (and Millennials to an extent) are very typically the ‘go to’ colleagues for troubleshooting tech issues or tutorials on setting up digital work systems.
On average, they’re said to spend around eight hours a week looking for files on behalf of co-workers – time which can cost employers above $11,000 annually – while staff members over 42 delay close to one-in-four meetings a day with tech queries.
We absolutely have to take into account that the pandemic has massively accelerated the need for remote work systems and video meeting apps.
