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Google employees reportedly call Bard ‘worse than useless’

In its efforts to prevent Microsoft and Open AI running away in the commercial AI chatbot race, Google rolled out Bard way ahead of schedule. A new report claims company employees begged executives not to launch it at the time. 

Chiefs at Microsoft probably can’t believe their luck. AI has long been tipped as the next massively lucrative venture within tech, and ChatGPT remains largely unchallenged as the benchmark product. 

In early February, OpenAI announced its flagship chatbot would be merging with Bing, sating the need for more nuanced responses on internet search engines. Its chiefs, no doubt, would have expected staunch opposition from other Silicon Valley giants. 

The reality months later, however, is that competition to own the space has been lukewarm at best. Google attempted to put up an immediate challenge, but ultimately miscalculated in a big way. 

Opting to cut beta testing short, it prematurely unveiled its own chatbot Bard which was to be swiftly integrated with Google Search – that is, until a dodgy demo turned off investors and knocked a cool $100bn off the firm’s market value overnight.

Months later, a new report from Bloomberg has revealed that Google employees pleaded with executives not to proceed. In one internal discussion, a worker allegedly stated: ‘Bard is worse than useless: please do not launch.’ Another labelled the chatbot a ‘pathological liar.’ 

In total, conversations from 18 employees have leaked illustrating a stand-off between developers and management. We gathered at the time that Google had likely waded through some legislative red tape to open early access in March, but Bloomberg has outlined the drastic extent to which ethical concerns and risk evaluations were ignored. 

In late 2020 and early 2021, the company fired two researchers named Tiomnit Gerbu and Margaret Mitchell, after the pair released a research paper exposing flaws in AI language systems which underpin chatbots like Bard. 

Suggesting Google is continuing to bury its head in the sand in a perpetual chase for profits, Bloomberg states: ‘The trusted internet-search giant is providing low-quality information in a race to keep up with the competition, while giving less priority to its ethical commitments.’

An impartial examination of ChatGPT and Bard – carried out by The Verge – determined that Google’s system is consistently less useful and accurate than its Microsoft counterpart.

This disparity is magnified by the fact Google are leaders in the internet search business. Both have drawbacks, but for Google the stakes are way higher. 

Spokesperson for Google, Brian Gabriel, has already responded to the exposé, telling Bloomberg: ‘We are continuing to invest in the teams that work on applying our AI principles to our technology.’ 

Nevertheless, after such a shaky start, the damage may already have been done for Google. ChatGPT, meanwhile, hit its stride long ago and new opportunities are constantly cropping up. 

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