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How a Japanese restaurant is leading the way in elderly care

The country is finding heartwarming ways to integrate its large elderly population within wider society. 

Japan has one of the oldest populations worldwide. As a result, age related ailments are a growing issue across the country. And diseases like dementia pose a problem for a government increasing efforts to keep the elderly integrated within society.

But despite these hurdles, the rest of us could learn a thing or two from the East Asian island.

Plans to ensure the elderly feel included (and, crucially, useful) are becoming ever more creative. And the most recent strategy by a small Japanese cafe has warmed hearts across the internet.

The Restaurant of Mistaken Orders’ in Tokyo hires elderly dementia sufferers as servers, embracing the mishaps that inevitably follow.

The business aims to give those with dementia a safe space to be productive and meet new people, in keeping with national efforts to do the same.

Despite mix ups and long waits, customers never complain or make a fuss, instead making workers feel supported and welcome.

The 12-seat cafe in Sengawa, a suburb in western Tokyo, prevents its employees from falling into hospitals and care systems before they need to. Organisers work with the local government to get in touch with dementia patients in the area.

Servers certainly seem to be feeling the benefits of this inclusive environment.

‘It’s so much fun here. I feel like I’m getting younger just being here’ said Toshio Morita, a server who began showing symptoms of dementia two years ago.

Productivity and a feeling of being needed have been proven to slow down the progression of dementia symptoms. This is vital to ensuring patients are healthy for as long as possible, given the neurodegenerative condition has no cure.

Around 30% of the Japanese population is over 65, and more than 6 million people in the country are estimated to have dementia. This number is expected to grow to as much as 7.3 million by 2025, according to the health ministry.

Since news of the cafe went viral on social media, people from across the globe have been celebrating the small business and calling for similar strategies the world over.

‘Great idea. Empathy and compassion are human musts’ said one Instagram user.

‘I’ve worked with elders with dementia. They have so much to give back. Society needs to stop seeing them as just their impairment’ said another.

Others joked that long wait times would be beneficial, with one person saying ‘This is perfect cause sometimes I feel rushed to eat at restaurants because of my overthinking so if I don’t have my food for a long time I can just chill [sic]’.

On the cafe’s website, a small statement echoes the company values.

‘All of our servers are people living with dementia. They may, or may not, get your order right. However, rest assured that even if your order is mistaken, everything on our menu is delicious and one of a kind. This, we guarantee.’

“It’s OK if my order was wrong. It tastes so good anyway.” We hope this feeling of openness and understanding will echo across Japan, and through the wider world’.

The founders, through their initiative, aim to challenge stereotypes surrounding cognitive impairments and promote a more inclusive society. The positive impact on the mental well-being of both the servers and customers is immeasurable.

The outpouring of support for the cafe has been nothing short of extraordinary. Social media platforms are flooded with heartwarming stories from customers who have experienced the magic of the cafe firsthand.

That’s certainly a testament to the demand for similar business models elsewhere.

In a world that is increasingly youth-facing, elderly people are being pushed to the fringes. Especially as the rapid growth of digital spaces excludes those who aren’t versed in social media and digital tech.

As Japan grapples with the increasing demands of dementia care, the cafe’s model offers a glimpse into a more inclusive and compassionate future—one where everyone, regardless of their cognitive abilities, has a seat at the table.

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